Douro Suites Lusopark

In case of consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following consumer alternative dispute resolution entities:

1. CNIACC - National Consumer Conflict Information and Arbitration Center

Phone: 213 847 484 
E-mail: cniacc@unl.pt

2. CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Center

Phone: 289 823 135 
E-mail: cimaal@mail.telepac.pt

3. Coimbra District Consumer Dispute Arbitration Center

Phone: 239 821 690 / 239 821 289 
E-mail: geral@centrodearbitragemdecoimbra.com

4. Lisbon Consumer Conflict Arbitration Center

Phone: 218 807 000 / 218 807 030 
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt

5. Porto Arbitration and Consumption Information Center

Phone: 225 508 349 / 225029791 
E-mail: cicap@mail.telepac.pt

6. Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court

Phone: 253 422 410 
E-mail: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Center (Consumption Arbitration Court)

Phone: 253 617 604 
E-mail: geral@ciab.pt

8. Arbitration Center for Consumer Conflicts of the Autonomous Region of Madeira

Address: Rua Direita, 27 - 1º Andar, 9050-405 Funchal  
E-mail: centroarbitragem.sras@govmadeira.pt

For more information, see the Consumer Portal at www.consumidor.pt

(pursuant to article 18 of Law no. 144/2015, of 8 September)